This article argues that the concept of Digital Government evolves toward more complexity and greater contextualization and specialization, similar to evolution-like processes that lead to changes in cultures and societies. The basics of social research. and progressing digitalization of administrative processes. As a research field, DG emerged from multiple disciplines, including public administration, information science, management information systems, computer science, communication, and political science. Those urge the need to redefine firm-based value propositions, to adapt business models, to place significant emphasis on topics such as innovation, design and, The nature of unpaid caregiving is changing significantly in response to the changing nature of families, increased average life expectancy, and the rise in elderly populations. The two major research questions of this paper are: what is the current level of e-participation in the USA? Taking a broader perspective, this dissertation advances marketing knowledge on technological innovation, new types of consumer data, strategy shifts, as well as new firm capabilities and managerial skill sets required in an age of disruption within the virtual, but also the physical world. There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. International Journal of Public Administration, 32(3-4), 171-191. Objective: In order to adapt to these challenges, there is an increased focus on the workplace as a source of support for caregiver-employees (CEs), or employees providing unpaid care to a family member or friend while also working, Consumers’ attention is more divided than ever, and the value of that attention has reached unprecedented levels. Digital transformation is mostly a buzzword hinting at the change in the scope and direction of digital government: as practitioners try to implement a comprehensive approach to digital government beyond the mere digitization of existing offline processes, researchers aim to understand how and why these initiatives succeed or fail. Here’s what you might investigate for each of your constituents: To get the answers to these questions, you’ll need to talk to your constituents. Cambridge Journal of Regions Economy and Society. Design/methodology/approach – Survey evidence of citizens in the USA and their use of e-participation is examined using quantitative methods. A study of the literature on public values is used to develop a typology of public sector values likely to be affected by ICT. The respondents were categorized into three categories characterized by their motivations for use and usage styles. The results of this study will be used to inform the wide gap in our knowledge about CFWPs while providing the evidence needed to workplaces and other organizations to introduce CFWPs into their employment practices. The paper argues that explaining the role of social blocs in digital transformation requires incorporating discourse analysis and develops a conceptual framework around three discursive components in the dynamics of social blocs: coordination, persuasion, and performativity. Digital solutions may enable – in addition to efficiency via automation – new types of innovation and creativity, rather than simply enhancing and supporting traditional methods. Employees. But there are alternative The answer to that initial question will guide how you make decisions in planning. Functional simplification You have read and agreed to our Privacy Policy. If you’re a manufacturing organization prepared to fully automate your plants, improved product quality, increased worker safety, and reduced time to market might be your indicators of success. This model is explored in a case study of a technological system for collaboration between police and citizens in The Netherlands. We commenced our study by collecting information through literature and Web research and supplemented that with interviews of company executives and consultants at a global management-consulting firm. The authors offer grounded observations about e-government that will useful to scholars and practitioners alike. That’s okay. Website progression has been rapid in the public sector, especially in terms of functionality and performance. For the purposes of this study, CEs are defined as individuals engaged in paid employment, while simultaneously serving as an unpaid elder-care provider. Concepts and Processes, The Coding Manual for Qualitative Research, Citizen Interaction and E-Government: Evidence for the Managerial, Consultative, and Participatory Models, Testing the Development and Diffusion of E‐Government and E‐Democracy: A Global Perspective, Models of E‐Government: Are They Correct? Conclusion: Your email address will not be published. It is necessary for ensuring survival in this ultracompetitive climate and essential for growing a loyal customer base. This article attempts to rectify this methodological neglect. (2016), a number of workplaces in Canada and abroad are currently showing leadership with respect to the provision of caregiver-friendly workplace policies (CFWPs). Many organizations have only made the digital leap for one or two of those constituents, however. Cloud Tech promotes industry thought leadership content from industry brands, businesses and analysts, partnering with writers and bloggers to deliver insight and advice on cloud IT strategy to our extensive audience of CIOs and IT managers. The interviewees are managers in elderly-care facilities that are, Using qualitative interviews, this study explored the barriers and facilitators of health care providers (HCPs) in initiating PrEP conversation with patients. They were in favour of sharing internal audit results with external supervisors to reduce the supervisory burden. Semi-structured interviews were conducted with fifteen professionals who are regular users of, Access scientific knowledge from anywhere. It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure. Contrastively, laggards, that started with a non-free business model before launching their free e-service, do not exploit the full potential of customer orientation, as they focus too much on the paying customer group. Information and information technologies have become ubiquitous in the public sector and it is difficult to think of a public problem or government service that does not involve them in some substantial way. This article attempts to clarify the various meanings of discourse in social studies, the term's relevance for organizational analysis and some key theoretical positions in discourse analysis. The analysis of the 116 papers shows a bias towards explaining e-government (rather than understanding social constructions), analyzing holistic systems (rather than the behavior, attitudes and cognitions of individual actors) and studying incremental rather than transformational change. Essay 1 provides an integrated literature review on digital retail technologies’ impact on consumer behavior at physical retail stores. The Internet has changed the way we communicate, the way we amuse, and the way we live. Although the theory suggests the relevance of some specific reinforcing processes in this transformation, the endogenous view used in the theory empowers all stakeholders by illustrating how transformation could be promoted from any individual position involved in the process of developing digital government applications. 7 days ago | Tom Kiblin. It is argued that ICTs can and do have transformational impacts on public values, though not always for the better, concludes that values are a potential powerful lens for considering such impacts and sets out a programme of research into these relationships. In particular, the relationship between `micro and meso-level' discourse analysis (i.e. Digital technologies are changing information flows and transforming some of our current social structures. But most recent reviews examine quantitative studies, and the few assessments of qualitative scholarship tend to focus on specific dimensions. The insights are derived from qualitative interviews with members of a new group of digital change agents in the U.S. federal government and their counterparts in departments and agencies. Second, qualitative research practice uses a small range of methodologies, mainly case studies. But IT leaders shouldn’t fall into the trap of simply doing something because everyone else is doing it. Firstly, an overall theme across the interviews was that the managers underscored the importance of eagerness and willingness to change as a prerequisite for innovation. Second generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. IT leaders should feel empowered to reallocate talent, funds, and time on a monthly or even weekly basis. Essay 3 investigates how free e-service providers respond to those particularities in their customer orientation activities. system. On the one hand, they have the potential to create real transformative opportunities related to key public sector issues of transparency, accountability, communication and collaboration, and to promote deeper levels of civic engagement. The Digital Government landscape is continuously changing to reflect how governments are trying to find innovative digital solutions to social, economic, political and other pressures, and how they transform themselves in the process. ; and what factors explain why citizens participate in online government? This paper examines the concepts of trust and transformational government, both of which have been the subject of increasing attention in recent times. Four key school-based factors were found to have a very strong influence in the choices and decisions of young people about their post-16 education, training and career pathways. how they operate as they try to adapt to a new scenario mainly characterized by unpredictability. The theory uses the grammars of system dynamics and builds upon institutional approaches to understand interactions among all these variables in the development of information and communication technologies in government. It explores what trust and transformation mean, or could mean, for government, governance and public administration and whether transformational government is just a feel-good phrase or a genuinely new departure. To study to what extent internal audit results of hospitals can be shared with external supervisors and the necessary preconditions for this. Most, if not all, of these adjectives are either in themselves public values or reflect one or more underlying public values. Using regression analysis, factors such as demand by citizens for e-government, the digital divide, and political factors influenced the level of e-participation. This paper adds to the limited knowledge in the field. Thus, the models do not accurately describe or predict the development of e-government, at least among American local governments. balancing plural institutional logics that help drive organisational transformation in times of major paradigmatic changes. eliminate bureaucracy. Required fields are marked *. We conclude that stage models may have some value for benchmarking municipalities at the level of stages, but are inadequate in explaining or predicting the development of features at the different e-government stages. The following are the ten reasons why leaders need to include sustainability in their company's digital transformation strategies today: 1.The increased industry pressure to … This paper presents initial findings of a study on the decision making strategies that expert users employ in a large scale image digital library to choose and evaluate digitized photographs for specific projects. Ideas from the philosophy of the social sciences are used to develop a metatheory of e-government consisting of three dimensions: explaining/understanding, holism/individualism and change/maintenance. The result is a theoretical framework that lays out three preconditions for digital transformation: 1) reducing costs in the buy vs. built decision making processes; 2) agile acquisition policies with buy-in from contractors, and appropriations from policy makers; and 3) human-centered design and development, including agile leadership and cultural change. Which process is a more feasible means of achieving your business outcomes? Other findings reported on are general complaints related to the design and usage of mobile digital calendars. Qualitative interview research. The “new public management” (NPM) wave in public sector organizational change was founded on themes of disaggregation, competition, The goal in phenomenology is to study how people make meaning of their lived experience; discourse analysis examines how language is used to accomplish personal, social, and political projects; and grounded theory develops explanatory theories of basic social processes studied in context. If you don’t account for the transformation of all constituent operations simultaneously, you’ll duplicate work and create more problems than you can solve – and your business sputters while other companies blaze ahead. Theoretical fragmentation in e-government studies hampers the further development of this field of study. Nevertheless, much contemporary thinking and writing about e-government is driven by normative models that appeared less than a decade ago. COVID-19 has accelerated years-long digital transformation initiatives for … Citizens were much less likely to use the internet for more advanced consultative and participatory activities. This impact is examined for a number of these values. Design: In many social science disciplines, however, scholars working in an interpretive-qualitative tradition get little guidance on this aspect of research from the positivist-centered training they receive. This paper presents a theory of the co-evolution of technology, organizational networks, and institutional arrangements in the transformation of government. Before we go any further, we would like to begin by providing the reader with a step-by-step introduction to the methodological debate surrounding expert interviews. For instance, launching a delivery-based service doesn’t only impact your customers. Purpose Digital transformation is incremental, and you’ll need to be open to an agile execution strategy to consistently ensure you’re on target. This paper examines the relationship between information and communications technology (ICT), transformative government and such public values and proposes a framework for further research. Public sector websites have sought to go beyond the static dissemination of contact information. The authors include a model that summarizes similarities and differences among the approaches, with attention to their historical development, goals, methods, audience, and products. The following study highlights two constructs of information technology and the public sector: e-government and e-governance. It requires looking at every aspect of how your organization delivers services to and communicates with key constituents, manages work and information internally, monitors audience needs and behaviors, and operates your current ecosystem of digital products. In addition to an extensive review of secondary sources, necessary information was derived from websites of relevant government departments/agencies and through interviews and conversations with selected government officials having intimate knowledge on e-government projects at the field and local levels. These trends continue to change our democratic governance system by opening opportunities for citizens to directly influence policy issues and democratic participation. What have your customers told you in the past six months? Although companies are becoming more digital, no new capital is entering the economy and the size and quality of the talent pool is not increasing since education is not occurring outside the corporate structure. If you need more information find out more on our privacy policy page. But the rate of progress in this transformation is as diverse as the spectrum of fulfillment operations. Findings Clubs, and one former expert Australian Football League recruiter undertook semi-structured, in-depth interviews to provide insight into recruitment decision making. On the other hand, information flow within government, across government agencies and between government and the public is often highly restricted through regulations, specific reporting structures and therefore usually delayed through the filter of the bureaucratic constraints. However, this in turn has brought about additional challenges. Toward a New Era in Regulatory Reform: Japan on the Cusp of Digital Transformation Economy Politics Nov 26, 2020 Prime Minister Suga Yoshihide … Digital transformation is no longer a nice-to-have. The paper is motivated by challenges we … In this article we empirically test stage models of e-government development. After planning comes execution, which will look different for every organization. This work offers a strong base to further explore recruiting and talent identification in professional sport, and, particularly, how relationships influence decision style and performance. Can a developing country such as Bangladesh realize its e-government vision? The question of reshaping IT infrastructure boils down to this: will you redesign or reinvent existing frameworks? How can you leverage technology to improve the experience of your customers, employees, partners, and suppliers, the stakeholders directly responsible for your growth? Discourse is a popular term used in a variety of ways, easily leading to confusion. In the past few years, we’ve witnessed a digital transformation taking place in a variety of industrial sectors, and distribution and fulfilment is no exception. In spite of the fact that chain referral sampling has been widely used in qualitative sociological research, especially in the study of deviant behavior, the problems and techniques involved in its use have not been adequately explained. Suppliers. Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. Has your supply chain been recently disrupted? A model created represents the identification of four influential factors in the recruitment approach including (a) recruiter background; (b) recruiter attributes; (c) recruiter understanding of team needs and (d) recruiter–coach relationship. To put it mildly, the goal is for companies to stay competitive while fighting tooth and nail against competitors, from big versus small to traditional versus non-traditional. Our results show that progression through stages of e-government is mostly linear. The character of the post-NPM regime is currently being formed. Five themes evolved from the interview, each theme acting as both barriers and, This paper reports on a series of qualitative interviews conducted as an exploratory research effort to understand the motivations behind knowledge workers’ usage of mobile digital calendars. DEG offers a perhaps unique opportunity to create self-sustaining They tend to offer options, but provide limited guidance on making crucial decisions in interview planning, design, conduct, and data analysis. ResearchGate has not been able to resolve any citations for this publication. technology–centered changes will be critical for the current and next wave of change, and we focus on themes of reintegration, We conclude that the value of the metatheory lies in (1) facilitating debate about e-government between researchers with different perspectives, (2) enabling researchers to be clear about their social science perspective, and (3) developing educational programs that bring in various scientific perspectives. You’ll want to land on an answer that ties innovation to the core of your business – your constituents. It’s true that service-focused companies were better positioned to weather the storm of Covid-19 from the start, but market demands have pushed small and mid-market enterprises to radically rethink all the ways they engage with their stakeholders. However, e-governance applications are only marginally practiced via the Internet. Moreover, Essay 3 provides valuable and actionable insights for managers of free e-services. However, ICTs can also enable the co-production of public services allowing citizens or non-public organizations, such as NGOs, social enterprises or private companies to co-produce public services with public sector organizations. IT leaders should feel empowered to reallocate talent, funds, and time on a monthly or even weekly basis. its influence on institutional and social change. The article provides a description and analysis of some of the problems that were encountered and resolved in the course of using the method in a relatively large exploratory study of ex-opiate addicts. E-commerce pressures are driving retailers, wholesalers and third-party logistics providers to accelerate their evolution to more digital, automated business operations and fulfillment processes. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. However, it seems that a single dimension is insufficient to explain e-government development at the level of more specific features of e-government. (DEG), which involves reintegrating functions into the governmental sphere, adopting holistic and needs-oriented structures, What the emergent application and popularity of Web 2.0 tools show is that there is an apparent need within government to create, distribute and collect information outside the given hierarchical information flow. identify the regularities, continuities and discontinuities in the process of innovation. The paper draws primarily on secondary information, complemented by primary data gathered from various sources. We can’t continue to rely on in-person engagement for any business processes. Digital transformation is incremental, and you’ll need to be open to an agile execution strategy to consistently ensure you’re on target. Copyright © 2020 Cloud Computing News. Essay 2 analyzes consumers’ response to one particular innovative retail technology and thus replies to future questions of the research agenda developed in Essay 1. From some perspectives, increased interactions among people on social media platforms are already transforming the role of the free press in modern democracies, with the potential to influence our governance systems. In 2013-2015, we interviewed 36 individuals from six hospitals: 12 department heads (all medical specialists), 10 department managers; five members of the Board of Directors; five members of, Research on the development of image digital libraries has so far yielded little knowledge about the actual uses of rich visual content. They use customer orientation toward one customer group to increase the satisfaction of the other simultaneously and, thus, are reaching their financial goals. In other words, it is not the technology that hinders us from transformation and innovation – it is the organizational and institutional hurdles that need to be overcome. The development sector could learn a lot from the approaches being used in instructive digital organisations. In the main, high SES schools see themselves as developing pupils for academic university careers, while low SES schools maintain a rather stronger commitment to vocational pathways. Seen as a vehicle for improving governance and service delivery, it is also presented as a key to fighting poverty and achieving the millennium development goals. Based on the findings of a case study – of the Venice municipality in Italy – the paper discusses how ICT can be used to support rather than Digital transformation is impacting how companies across every industry do business. The paper establishes the foundation for the, The present study was designed to explore the skill of recruiting in the professional Australian Football League, with a particular interest in the approach to decision making and information processing. Essay 1 and Essay 2 address the increasing digitization of physical retail environments. But digital transformation in business today isn’t just about supporting a remote workforce. The research is based on a series of qualitative interviews in 24 schools across nine local education authorities. facilitators to initiating PrEP conversations: (a) providers comfort levels, (b) taking sexual histories, (c) time, (c) patients comfort levels discussing sexual health, and (c) HCPs’ perceptions of patients’ risk of sexually transmitted infection (STI) acquisition. Design/methodology/approach ‐ The paper explains that businesses aiming to generate new customer value propositions or transform their operating models need to develop a new portfolio of capabilities for flexibility and responsiveness to fast-changing customer requirements. For leaders of the future, the efforts would include simple habits like: © 2008-2020 ResearchGate GmbH. The interview data were analysed thematically. This work shows that both intuition and deliberation are used, the extent to which appears to be influenced by the recruiter–coach relationship. This summary assessment of e-governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Further, the results disclose meaningful managerial implications for the application of new consumer tracking technology. Practical implications – For e-participation to blossom, governments should do more to promote citizens' demand for e-government, bridge the digital divide, and promote more open and transparent government. Customer interaction in these areas often leads to open collaboration that accelerates innovation using online communities. Can technology help that link spending with service outcomes research further highlights the most popular website functions offered by.. 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U.S. reveals that e-government is prominently practiced to promote government transformation decisions appear to occurred. Number of these values research project two semi-structured interviews and one former expert Australian Football League recruiter undertook,! – novice interviewers the advice and support that they need before starting on this journey conduct some interviews. In pursuing your business outcomes through digital transformation rapidly changing market demands while mitigating risk by their for...