We can not be responsible for the pitch of the house. Our Story. When our installation crew arrived at the job site the property owner was called  again as no one was at the job site to pay and indicated we would need to process the payment and the property owner gave his credit-card information and we completed the job as requested. I couldn’t be happier! Established in 1989, Gutter Guys, LLC provides year-round services to thousands of customers in the Fairfield County area as well as Westchester County, NY. We specialize in all phases of gutter work. See more of The gutter guys on Facebook. Sorry Tom but Lorraine said something different 2 times over the phone. [redacted] at this point said she did not need any work done and refused to pay the bill. She called our company on November 6, 2013 to put a cleaning on schedule. Homeowner Inquiry; New Dealer Inquiry; Warranty; Company. Our crew removed the ladders from our truck, set them up, and cleaned the garage that her landscaper must have missed. Call 717-561-1027 for gutter repair, gutter cleaning, fascia and soffits, and gutter guard How can they warrant such a bad install. 219-201-6966. I asked why they didn't tell me about the facia the installer said they were there to install gutters. I was told I could pay after the job was completed and personally I don't see what difference it makes if somebody is at home or not. Testimonials - Marilyn A. I have three Solar tubes which has made a real difference in my house,making it much lighter. I am rejecting this response because: We feel she could have also stopped the work at the beginning, and our crew did perform a service for her. When they rang the doorbell to leave a bill, [redacted]. Is that a warranty? Wondering what are the best gutter guards? Reviews Happy Gutter Guard in Millsboro. She then called the office saying she was refusing to pay the bill. If we were to hang the gutters any higher, it would cause the gutters to be back pitched, which will cause problems to the home. Moreover, you can read reviews on specific gutter guards, and you can choose between using their professional installation services or doing the work yourself. I set this up right from the start to pay for the job after the job was completed which I believe is a industry standard but not the Gutter Guys. They did a fantastic job replacing my gutters. 5 out of 5 stars. The manager returned her call telling her what the crew had done, but she would have none of it and said our crew were liars. Reviews; Areas We Service; Blog; FAQs; Contact Us; 1-866-636-6786; Free Estimate 1-866-641-1963 . 52 check-ins. Regards, Free Estimate » Home / Our Story. We want some sort of notice that we will not be charged. Looks perfect now. The gutter guys. We have wonderful ratings with The Revdex.com and hope that this one person's experience does not effect other potential customer's . [redacted]. Quick Links. 1 Top 10 Best Gutter Guards 2020 Reviews. Business Reviews . The Gutter Guys have been in business since 1988, which I think says a lot. Log In. Once the installers arrived, more than a week later, they said there was nothing they could do because the facia was not level. The installer told me about the warranty, I showed him the area where the gutter was flowing water over their newly installed product. Customer service doesn't appear to be a strong point. I've never run into one, other then Gutter Guys, in my 65 years of life. Your always near me so make the call. The guy came to my house, walked around my house, didn't measure anything, then told me that I have to replace the fascia board before leaf Guard would attach "their gutter" to my house. 732-789-2232. Vance the Gutter Guy shows his process for cleaning and controlling gutters. I’ve read all the gutter guard reviews. I did alot of homework and found this system to be… Read More. She was informed that we were there to do the work. Happy Customer Reviews. There’s no vinyl or plastic to worry about, and I would highly recommend ONE Gutter Guard™ to my friends and family. The customer has no issue with the work we provided, his issue is with our method of payment. Why Use Gutter Guards? Very unprofessional and unethical and we want to let the public know about this company and refuse to pay!Desired Settlement: They have our credit card on file and still may charge us. The Gutter Guys Reviews (7) Add a review. How many businesses demand full payment prior to the job being done. Unfortunately the house has settled over the years and the house runs opposite of the way the gutters run so the pitch looks to the naked eye like it is too drastic. Gutter Installation; Gutter Repair; Gutter Cleaning; Downspouts; Gutter Guards; Minor Exterior Repairs ; Importance of Gutters; Gutter Terminology; About Us; Reviews; Contact; Reviews. In the end, we’ve rounded up 7 of the best gutter guards with detailed reviews to get you started. 206 people like this. She gave us a verbal agreement to put the work on schedule, also agreeing to supply us a credit card that would be charged upon job completion. Description: Gutters & Downspouts, Gutter Cleaning, Address: 2547 Fire Rd Ste E5, Egg Hbr Twp, New Jersey, United States, 08234-5649, Add contact information for The Gutter Guys, Sharing is caring! After doing my own research to help my gutter issues, I’ve discovered the possibility of using gutter guards. Sign In; Create Account; Bookings; My Account; Signed in as: filler@godaddy.com. Read Full Review. Lorraine was told I was going to pay by credit card after the job was completed and I also believe I said as much on the signed contract, that gives you full remedies for getting paid if a credit card and number wasn't forthcoming. The Gutters Guys installed their product on a facia they knew was out of level and did not inform or allow the customer to make an informed decision on getting the facia replaced. Visit Site. The Gutter Guys came back out to meet with [redacted] and put a level inside the gutters to show him that they are pitched perfectly. He told me that they repair facia and that they would repair it, for a fee. Add A Review; Read our Reviews; About; 1-800-GUTTER-1. The Gutter Guys of New Castle County, DE is owned and operated by Richard Coghan Jr. Use RevDex to. The was a storm on August 13 2013, so I put on a rain jacket to view the new gutters operation. The Gutter Guys takes customer service very seriously as attested to by our being in business since and over 300,satisfied customersWe appreciate the opportunity that the customer gave us to provide a solution to his gutter repair We try hard to exceed customer expectations but unfortunately in this case we did not The number one complaint in home improvement business is miscommunication and that seems to be the issue here The customer has no issue with the work we provided, his issue is with our method of payment As a small business we do not offer financing or billing arrangements on small jobs to non owner occupied residential homes with out prior credit approval When our office called to schedule the job to be completed we indicated at that time that someone would have to be at property to make payment or a credit-card would have to be used for paymentWe do jobs every day and it is never an issueWe have found from past experiences that it is very difficult and expensive to collect payment after the job is completed, we did not take any deposit or payment prior to arrival to complete the jobWhen our installation crew arrived at the job site the property owner was called again as no one was at the job site to pay and indicated we would need to process the payment and the property owner gave his credit-card information and we completed the job as requestedThe property owner had the right to not like our payment policy and go with another service provider but he choose to have us complete the work Now that the work has been completed he is complaining because he does not want to pay on our terms but on his terms which we did not agree to We feel that property owner received a quality job at the price he agreed to and paid and no credit will be given Thank you Tom R The Gutter Guys, The Gutter Guys takes customer service very seriously as attested to by our being in business since 1988 and over 300,000 satisfied customers. 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