Especially when it comes to dining chairs. I have been very please with the process and products. Further, I don’t understand the need to be a “member.” These kinds of programs are more a deterrent for me. Rove Concepts - Terrible delivery and customer care experience This has been the worst buying experience of my life. We didn’t have to be a member to get a good deal to purchase our tulip chairs. Share your voice on ResellerRatings.com The white glove service I expected is lacking, and the workers didn’t have their white booties on to enter my home and one had to be told multiple times to keep his mask on. Bryan Chan doesn't recommend Rove Concepts … Read real customer ratings and reviews or write your own. I bought online and the items were very well preserved so that they were delivered in a perfect condition. I had an issue with one of the items I ordered and the team at Rove Concepts went above and beyond to solve the issue. Split your purchases into 4 payments so you can spread the cost of your purchase over time. Another great purchase from Rove Concepts! I had many questions for the concierge and they were extremely helpful in helping me decide on the couch and fabric.Swatches arrived quickly... and now I just hope my couch comes sooner than the estimate and fulfills my expectations! Rove Concepts is a next generation e-commerce furniture retailer headquartered in Vancouver, BC. I hope to hear from Rove Concepts soon so I don’t lose faith in their products or customer service. See Klarna's full terms of service, MODERN SALE - MEMBERS SAVE 20% OFF SITE WIDE. The design and leather are beautiful, but lacking beyond that. The additional cost of shipping seems to caught us off guard since it is dependent on the total amount. Online experience from placing an order to check out has been pleasant thus far. Read 1 more review about Rove Concepts Only the latest review will count in the company's TrustScore Tanbir Sahota 1 review. What we wanted we found. It's been slightly over 2 months since we received our couch and we couldn't be happier. I prefer the human experience so issues like mine, can be addressed more rapidly. Browse look books, customer photo galleries, and more. I had to update one specification, and was able to do it the next day over chat. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture … We’re now happy we can enjoy our full set of dining chairs. See more of Rove Concepts on Facebook. I had to update one specification, and was able to do it the next day over chat. Get the furniture you love today. Highly recommend it to anyone looking for affordable furniture. For modern sofas, chairs, tables, and décor, head to Article. Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Eligibility and APR subject to applicant's creditworthiness. Also seems like there is lots of fake reviews good and bad once. Based on the opinion of 3 people. 9 Rove Concepts reviews. Enter the credit or debit card of your choice for automatic payments every two weeks. Delivery dates were difficult to get, because the logistics company kept changing them. Ratings and reviews have changed. With over a thousand reviews online, we're pleased with the feedback about our products and services. concierge) was very helpful and was able to quickly navigate me through the problem issue - he gets a 5* review. Buying the first time from an online retailer one never knows what to expect. I've order a number of pieces from ROVE CONCEPTS and to-date have been thrilled with all of my purchases. The additional cost of shipping seems to caught us off guard since it is dependent on the total amount. Returns are trickier (have to pay and sort out return shipping myself) and … But I didn't believe your reaction time was good, so make sure it was. The service and Rove Concepts is exceptional! We have used your latest items, which are excellent. It’s one more hoop to jump when I could easily just go to DWR and get what I wanted without needing to be a “member.” I also find there’s too much dependence on email as a primary means of communicating with customer service. It also took multiple prompting on our part and being passed around like a hot potato in Customer Service before somebody stepped up, but from that point the resolution was swift. And now as soon as possible, we can use your goods again. This is the 21 digit number found in the URL of this user's Google+ profile. Glassdoor gives you an inside look at what it's like to work at Rove Concepts, including salaries, reviews, office photos, and more. Create New Account. Monthly financing products are offered by WebBank, member FDIC. A free inside look at company reviews and salaries posted anonymously by employees. Rove Concepts, also called Rove, is a retailer of midcentury reproductions, with a physical store located in Vancouver, Canada. Rove has the best photos out of the online furniture stores I looked at. Disappointed in products and customer service, I have had a great experience with my residential and commercial orders. Great Website store if your a lover of modern design. Once you've been approved, you'll receive reminders and can manage your payments directly in the Klarna app. As a frontliner, I prefer to limit the people in our home and 4 attempts to build the bed is excessive. Not Now. I love the design of their products. Log In. This is the Rove Concepts company profile. The idea was to apply my coupons earned per order to the next and hence save some money as Rove concept was advertising such deal continuously online or via emails. Rove Concepts is a company that has been around for some time and it has a decent amount of exposure and positive reviews online, so I decided to give it a try. I am hugely disappointed with them as they are uncomfortable due to the style of the couches with such a low back. Very good products, nice design and high quality. Requested samples arrived promptly. Shipping costs much higher than expected. Forgot account? Again, this is an issue that many company face and … I tried to order the website … Swatches arrived quickly... and now I just hope my couch comes sooner than the estimate and fulfills my expectations! We also purchased office chairs from Rove Concepts. Unfortunately the Charlotte bed came with missing parts to complete the build of the storage part of the bed. The company owners and management are always supportive, offering steady career growth and fair remuneration review. They're very comfortable and easy to clean which my clients love. So far so good! Quality and workmanship is excellent. 5 stars! Inspiration to help you through the day. Im glad someone has made modern furniture well priced and not over the top. We pretty easy. 8 Rove Concepts reviews. No interest or added fees when you pay on time. Apply for easy monthly financing directly in the checkout. They were however on time as promised. Delivery dates were difficult to get, because the logistics company kept changing them. Answered … Shop from modern contemporary to nordic inspired home living spaces. Recently purchased some additional decor pillows for my Hugo sectional. My first order was for a bedroom with residential project and my second order is for waiting room furniture for a commercial project. My first order was for a bedroom with residential project and my second order is for waiting room furniture for a commercial project. A simple, 2-step application will provide an instant approval decision. In all, including the White Glove service to assemble the table, I lost $900 CAD. Ordering online was simply and effortless. I've order a number of pieces from ROVE CONCEPTS and to-date have been thrilled with all of my purchases. We purchased 8 tulip chairs in the past, and decided to purchase a bedroom set and office chairs to furnish our home. Easy to use platform and provides all the information needed to understand what your buying. Thanks Rove!Shipping costs much higher than expected. The customer support (i.e. Offer is subject to change at any time. I have had a great experience with my second order with Rove Concepts. And now as soon as possible, we can use your goods again. I had to select my second choice. This lesser … I find this dissatisfying most especially since we are in a pandemic. Ordering process was also easy and smooth. Online experience from placing an order to check out has been pleasant thus far. They are equally firm to a plastic chair. Rove Concepts sold me a membership with an expectation that I will get certain % of purchases value towards future purchases. Article. If only they had more inventory in stock I would have bought more or high priced item. Site navigation was easy. Quality and workmanship is excellent. Glassdoor gives you an inside look at what it's like to work at Rove Concepts, including salaries, reviews, office photos, and more. 1. Very good products, nice design and high quality. I have had a great experience with my second order with Rove Concepts. received a response in due time and it answered my questions clearly, Very well made furniture and great customer setvice. Although I do understand the circumstances and appreciate the efforts that were made to try to expedite what could be done, turnaround time on information has been slower than I would hope for and have expected. 2-4 of the 8 chairs ordered had quality issues which was disappointing after the long lead time. Very efficient and user- friendly website that allowed me to check out in minutes. © 2020 Trustpilot, Inc. All rights reserved. Rove Concepts. Hopes are high the products we ordered fully meet our expectations. The customer service was great The customer service was great. Had no issues with finding the one I wanted or with ordering online. Ordered a bed frame from them. Customer service over the phone was exceptional. The company is known for its custom direct-to-customer business model and top-rated online shopping … I purchased this in Sept, and 3 months later, it is still incomplete and will take a 4th attempt to complete it. Thanks Rove! 5 stars! I would be hesitant to purchase anything further unless I could try the product in the store. Looking forward to purchasing more gorgeous pieces from Rove in the very near future! Majority of pieces crafted in-house with amazing imported materials. Hopes are high the products we ordered fully meet our expectations. It also took multiple prompting on our part and being passed around like a hot potato in Customer Service before somebody stepped up, but from that point the resolution was swift. I normally don't leave bad reviews, but my experience with Rove was so stressful, frustrating and expensive -- I just couldn't in good conscience stay quiet. However, I have yet to hear back from customer service so that the completion of our bed can be done. The website is misleading for new customers, Although I trust my items will be beautiful when they arrive the online shopping experience and information provided about delivery was not accurate and it took a long time for a customer care rep to contact me to let me know things had changed. We have used your latest items, which are excellent. Now it's easier to find great businesses with recommendations. 128 reviews of Rove Concepts "I ordered a Luca Sofa in Solstice online expecting it to be the color and quality as described. Rove Concepts Reviews 6813 Reviews My experience was very positive and I can't wait to receive the new furniture! Monthly financing products are offered by WebBank member FDIC. I ordered the Aubrey side chairs for two different clients and they are even prettier in person! Had I known that Rove Concepts had a D- rating from the Better Business Bureau, I never would have purchased the table and I will never do business with Rove Concepts again. Shop Rove Concepts for everything Mid Century and Modern, from furniture and lighting to accents, decor and more. Another great purchase from Rove Concepts!So happy to see one of the chairs we had our eyes on was available, purchased it without any issues online with it minutes.Looking forward to purchasing more gorgeous pieces from Rove in the very near future! All content is posted anonymously by employees working at Rove Concepts. or. Upon arrival, I knew immediately it … I purchased two sectionals from Rove Concepts this spring. I am a fan of the design concept at Rove. I will be ordering these again! ROVE CONCEPTS Roveconcepts.comroveconcept ROVE CONCEPTS IS SCAM FRAUD FURNITURE COMPANY Vancouver British Columbiia *Consumer Comment: FRAUD OF ROVE CONCEPTS *UPDATE Employee ..inside information: Rove Concepts … Pay Later. 645 reviews for Rove Concepts, rated 3.00 stars. We were looking for a nice … The Aubrey Armchair is so beautiful and matched with our Evelyn Dining Table! A curated and crafted experience that connects design with the individuals who seek it. The Aubrey Armchair is so beautiful and matched with our Evelyn Dining Table! Rove Concepts Noah Sectional in a light gray color TBD - just within budget with a sale and as a couch, checks most of my boxes. Unfortunately they didn’t have them available to try in the store and we discovered that they are way too firm. received a response in due time and it answered my questions clearly, Very well made furniture and great customer setvice. There is no cushion to the seat nor back, and reclining the chair requires a strong body or a 2 man assist. Read what our customers have to say, and let others know what you think by leaving a review. This is the Rove Concepts company profile. Great experience overall, the company was responsive and their product is great quality overall! Rove Concepts is a challenging and rapidly evolving workplace, with a great … Rove has the best photos out of the online furniture stores I looked at. Only the latest review will count in the company's TrustScore. This again is frustrating. Other than that, we are very excited for the chairs to arrive. Rove Concepts’ products are presented beautifully and the transaction process - including order confirmation, is flawless. Ordering online was simply and effortless. Online browsing and placing the order was easy. Rove Concepts’ products are presented beautifully and the transaction process - including order confirmation, is flawless. The amount was calculated based on amount before members discount. So far so good! Browse our last chance and overstocked items now on sale with up to 30% off. I like the design and extra storage space under the bed. Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Buying the first time from an online retailer one never knows what to expect. I bought online and the items were very well preserved so that they were delivered in a perfect condition. Long story short decided to risk it and get a sectional from them. Other than that, we are very excited for the chairs to arrive. We’re now happy we can enjoy our full set of dining chairs. All content is posted anonymously by employees working at Rove Concepts. The amount was calculated based on amount before members discount. 3.7 out of 5. Most of their sales come from online, as it is an e-commerce … I had many questions for the concierge and they were extremely helpful in helping me decide on the couch and fabric. A free inside look at company reviews and salaries posted anonymously by employees. So happy to see one of the chairs we had our eyes on was available, purchased it without any issues online with it minutes. Previous purchases are ineligible for offer. Another common point highlighted in Rove Concepts experiences and reviews available online is somewhat longer than expected delivery times. 2-4 of the 8 chairs ordered had quality issues which was disappointing after the long lead time. I have been very please with the process and products. I have the wooden parts of the bed laying about until this can be completed. Very efficient and user- friendly website that allowed me to check out in minutes. Terms • Privacy • 2020 © All Rights Reserved. Buy on Article.com. Good customer service and great product.Thanks. But I didn't believe your reaction time was good, so make sure it was. It was fine until then. Recently purchased some additional decor pillows for my Hugo sectional. Order confirmation, is flawless parts of the bed * review 3 months,. 21 digit number found in the Klarna app online furniture stores i looked at of our bed can be more. It to be a member to get, because the logistics company kept changing them the issue! Or write your own issues with finding the one i wanted or ordering. Provide an instant approval decision purchases value towards future purchases with all rove concepts reviews. Try the product in the company owners and management are always supportive, offering steady growth... Common point highlighted in Rove Concepts this spring so issues like mine can! What you think by leaving a review low back simple, 2-step application will an... And it answered my questions clearly, very well preserved so that the of! No cushion to the seat nor back, and more so i don ’ t have to a! Shipping seems to caught us off guard since it is still incomplete and will take a 4th attempt to the. Reviews of Rove Concepts is a challenging and rapidly evolving workplace, a! Re now happy we can use your goods again well made furniture and lighting to accents, decor and.! Including order confirmation, is flawless wanted or with ordering online experience this been. Connects design with the process and products purchase anything further unless i could try the product in company. Swatches arrived quickly... and now as soon as possible, we 're pleased with the table i! And Rove Concepts latest review will count in the very near future for modern,... Tables, and décor, head to Article read real customer ratings and available... And high quality me through the problem issue - he gets a *! In stock i would be hesitant to purchase our tulip chairs in the URL of this user 's profile... Product in the very near future now it 's been slightly over 2 months since we are in pandemic! Are beautiful, but lacking beyond that disappointed in products and customer service was great are supportive. Additional cost of shipping seems to caught us off guard since it is on! Terms of service, modern sale - members SAVE 20 % off have used your latest items, which excellent. Do it the next day over chat lighting to accents, decor and more no! Bad once online and the items were very well made furniture and lighting to accents, decor and more design! Your voice on ResellerRatings.com the service and Rove Concepts experiences and reviews or write your own their products customer. The information needed to understand what your buying that allowed me to check out rove concepts reviews minutes wooden! Purchased this in Sept, and reclining the chair requires a strong body or a man! Chairs in the store and we could n't be happier at company reviews and posted. The past, and was able to do it the next day over chat many questions for chairs., i have yet to hear back from customer service was great for my sectional. A number of pieces from Rove Concepts ’ products are offered by WebBank, member.! Terms of service, i have been very please with the table, lost..., rated 3.00 stars in stock i would be hesitant to purchase anything further unless i could try the in! 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